Why Content Fixes Fail When Experience is the Problem
Most organizations respond to employee confusion by fixing content, but the real problem isn’t writing. It’s how content is experienced. This article explores why adding more content often makes things worse, how experience failures quietly erode trust, and what leaders must understand before attempting to fix employee communications.
Why Most Organizations Don’t Have a Content Problem
When employees are confused, the instinct is to create more content. This post explains why confusion is rarely a content problem and how designing better content experiences reduces friction, builds trust, and improves adoption.
Content Experience is a Productivity System
Employee productivity isn’t driven by better writing - it’s driven by whether employees can find trusted answers quickly and act without hesitation. This post explains how broken content experiences quietly drain productivity, engagement, and trust at scale.