What Happens When Content Has No Owner
When content has no owner, it doesn’t stay neutral - it drifts. Policies change, duplicate answers surface, and employees stop trusting what they find. This article explores why ownerless content quietly erodes confidence, productivity, and self-service long before leaders notice a problem.
ServiceNow is a Content Experience - Here’s Why
ServiceNow isn’t just a case management platform. It’s where employees go when they’re confused, stuck, or need answers fast. Employees don’t experience ServiceNow through features; they experience it through content clarity, search relevance, and trust. This post explains why ServiceNow succeeds or fails as a content experience - not a technical implementation.
Why Most Organizations Don’t Have a Content Problem
When employees are confused, the instinct is to create more content. This post explains why confusion is rarely a content problem and how designing better content experiences reduces friction, builds trust, and improves adoption.